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Returns

Return policy for online purchases

If you are not completely satisfied with your purchase,Creative Recreation is pleased to offer the highest standard of customer service. All unworn merchandise may be returned in its original package, along with the receipt, for up to 14 days from the date of purchase. Refunds will only be made in the manner in which the payment was made. Shipping charges are non-refundable, except in the limited circumstances described below.

Exchanges

You may exchange your purchase with either a different size or a pair of equal value as long as we receive the unwanted pair within 14 days of the purchase.

Returns regarding promotion code/online sales.

Refunds are not available to purchases made with a promotion code, or during an online sale. You may however, exchange for a different size. If the particular size is out of stock, you are able to exchange for an item of equal value or an online credit code. 14 day policy also applies.

Credit Card Refunds

All returns will be refunded to the original credit card that was used for your purchase. Please allow 14 days for us to process the credit to your card. Once the Credit is processed it can take between 1-14 days for it to show up on your statement.

Refunds on Shipping Charges

If we made a mistake and sent you the wrong order, or if you received damaged products, we will refund shipping charges. All other returns must be sent via a recorded method of postage/courier to

Creative Recreation Returns, Unit B4: 1&2, Heywood Distribution Park, Heywood, United Kingdom, OL10 2TT

Return shipping charges must be paid by the customer in these cases. Please ensure that you include the name of the person on the original order or Paypal receipt.

Creative Recreation UK can be contacted in various ways as listed below

 

Contact Details:

Telephone: 01706 55 08 30

Returns Address:

Creative Recreation Returns,
Unit B4: 1&2,
Heywood Distribution Park,
Heywood,
United Kingdom,
OL10 2TT

 

 

Privacy / Terms

These Terms and Conditions apply to all purchases of Goods which are sold by Creative Recreation UK. By placing an order on this website you agree to abide by these Terms and Conditions.

We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.In these Terms and Conditions (the “Conditions”) the following words shall have their corresponding meaning:

“Buyer” the person(s), firm or company who purchases the Goods from the Company.“Company” Creative Recreation UK “Goods” any Goods agreed to be supplied to the Buyer by the Company (including any part or parts of them).

“Delivery Date” the date on which the Goods are to be delivered as stipulated in the Buyer’s order and accepted by the Seller.

“Contract” any agreement between the Company and the Buyer for the sale and purchase of the Goods, incorporating these Conditions.

1. Basis of Sale

1.1. The Buyer represents that information provided when placing its order is up-to-date, materially accurate and is sufficient for the Seller to fulfil the Buyer’s order.

1.2. The Buyer represents that it has legal capacity to enter into a contract. No warranty, commitment or any other obligation should be assumed by the Buyer on the Seller’s behalf or on behalf of a Goods manufacturer, licensor or supplier without the Seller’s express prior written consent.

1.3. The Seller’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in writing. In entering into the Contract the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any such representations.

1.4. No variation to these Conditions shall be binding unless prior agreed in writing between the authorised representatives of the Buyer and the Seller.

1.5. Sales literature, price lists and other documents issued by the Seller in relation to the Goods are subject to alteration without notice and do not constitute offers to sell the Goods which are capable of acceptance.

1.6. The liability of the Seller to the Buyer for breaking any of these Conditions is limited to refunding any money already paid by the Buyer for Goods that have not been received or that have been returned within the agreed time scales and in the required condition. The Company will not be liable for any other loss or damages, unless the loss or damages are caused by negligence.

1.7. Any typographical, clerical or other accidental errors or omissions on the website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller. If we discover an error in the price of Goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the Goods, you will receive a full refund.

1.8. Creative recreation UK strives to ensure that the information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.

2. Prices

2.1. All prices are inclusive of VAT where applicable. Costs of carriage are those applicable at the time, as advertised and noted at the point of order.

2.2. Confirmation of the order by the Buyer signifies acceptance of these charges.

2.3. The company reserves the right to alter prices at any time prior to delivery.

3. Delivery

3.1. Delivery of the Goods shall be made by the Seller delivering the Goods to the place in the United Kingdom or outside the United Kingdom as specified in the Buyer’s order and/or the Seller’s acceptance as the location to which the Goods are to be delivered by the Seller.

3.2. If the delivery address is outside the UK the Buyer shall be responsible for complying with any legislation or regulation governing the importation of the Goods into and selling of the Goods in, the country of destination and is liable for all import duties and procedures thereof. For the avoidance of doubt, the Company does not warrant that any products purchased by the Buyer comply with all statutory requirements and regulations relating to the sale of the Goods in any jurisdiction outside of the UK and it is the sole responsibility of the Buyer to ensure compliance.

3.3. The Delivery Date is approximate only and time for delivery shall not be of the essence unless previously agreed by the Seller in writing. The Goods may be delivered by the Seller in advance of the Delivery Date upon giving reasonable notice to the Buyer.

3.4. Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.

3.5. If the Buyer fails to take delivery of the Goods or any part of them on the Delivery Date and/or fails to provide any instructions, documents, licences, consents or authorisations required to enable the Goods to be delivered on that date, the Seller shall be entitled upon given written notice to the Buyer to arrange for the storage of the Goods and then notwithstanding the provision of Clause 8.1 of these Conditions risk in the Goods shall pass to the Buyer, delivery shall be deemed to have taken place (signed for or left in a safe place not signed for service) and the Buyer shall pay to the Seller all costs and expenses including storage and insurance charges arising from such failure.

4. Damage/Loss in Transit.

4.1. The Company accepts no liability for any loss resulting from the Buyer’s failure to comply with our carrier’s requirements with respect to notification of damage, shortage or non delivery of Goods.

4.2. Goods should be inspected on receipt and damage/shortages advised in writing to the carriers and ourselves within 5 days.

4.3. Damaged Goods must be retained for inspection at the company’s discretion.

4.4. Damaged Goods returned to the company will only be accepted if previously agreed in writing.

4.5. Non delivery must be advised in writing to the carriers and ourselves within 10 days of date of order.

5. Returns

5.1. Returns of Goods supplied in accordance with Buyer’s orders cannot be accepted without the prior written consent of the company.

5.2. Returned Goods must be sent carriage paid.

6. Payment

6.1. Payment for the Goods and any applicable delivery charges can be made by any method shown on the Seller’s website at the time you place your order. Refunds will generally be made by the same means of a credit to your chosen method of payment.

6.2. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.

6.3. There will be no delivery until cleared funds are received (with the exception of business accounts where we have agreed credit facilities with you).

6.4. In certain circumstances we may require verification of identity and/or an address in order for us to comply with payment processing procedures. The following are considered acceptable forms of verification documentation. Identity (must be valid): 1. Current valid “full” passport; or 2. Provisional or full (photo) driving license; or 3. Government issued National Identity Card (for some countries) Address: 1. Copy of a recent utility or tax bill. The document must be no more than 3 months old. Mobile phone bills are not acceptable; or 2. An account or credit card statement from a bank we recognise. The statement should be the most recent available statement. Statements featuring a “care of” address are not acceptable. Non-bank cards, including gym cards, store cards and student cards are not acceptable; or 3. A recent mortgage statement from a lender known to us. The company reserves the right not to supply Goods without verification of identity and/or address.

6.5. The Company reserves the right to charge interest on late payments in accordance with the Late Payment of Commercial Debts [Interest] Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002 and to suspend further deliveries.

6.6. If due to default in payment the Company incurs additional costs in collecting the debt such as legal or debt collection fees etc then the defaulting Buyer will be held liable for all of these costs.

6.7. Here at Creative Recreation we do not store credit card details nor do we share customer details with any 3rd parties.

7. Risk and Title

7.1. Risk shall pass to the Buyer when the Goods are delivered to or collected by the Buyer or his agent.

8. Retention of Title

8.1. It is a term of the Contract for sale of any Goods herein that the Goods shall remain the property of the Seller until such time as payment in full has been received and cleared. In the event of any default in payment the Seller reserves the right to reclaim the Goods concerned.

9. Copyright

9.1. Unless otherwise stated, the design and layout of this website, and all the material published on this website, including text, graphics, photos, logos and attached documents, is the copyright of Creative Recreation UK. You may not copy any materials from this website without prior permission.

10. Links To Third Party Web Sites

10.1. From time to time this website may contain links to websites controlled by third parties. The Company provides these links merely as a convenience. Access to other web sites is at your own risk and the Company is not responsible for and does not endorse or accept any responsibility over the contents or use of these web sites.

11. Jurisdiction and Applicable Law

11.1. Use of www.creativerecreation.co.uk is governed by English Law and the parties submit to the exclusive jurisdiction of the English Courts in any dispute which may arise concerning the Contract.

Shipping

We accept orders online 24 hours-a-day, seven (7) days a week. Orders entered into creativerecreation.co.uk will then be processed (pending credit card approval) and shipped out from our bespoke distribution centre.

UK Next Day – £3.95

International – £8.99


We will try to ensure that orders placed Monday-Friday before 1.00 PM GMT will begin processing that day and dispatched via our courier for a next working day delivery. This, however, is not guaranteed and we cannot be held responsible for deliveries that take longer than this time frame, due to circumstances beyond our control. This excludes bank holidays and will pend availability and credit verification.

All orders placed after 1.00PM GMT will begin processing the next business day, and possibly start shipping within 2 business days. Orders placed on Friday after 12 PM GMT will begin processing on the following Monday. If the merchandise selected is not currently available or if additional identification is needed for credit verification, Creative Recreation Customer Service will contact you by email.

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS, pending credit verification.

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on the website. Refused Shipments If you decide to refuse any shipments from cruyffclassic.co.uk, you are responsible for the original shipping charges to you, and the cost of returning the package to Creative Recreation. This amount will be subtracted from your merchandise refund. DIFFERENT BILL TO AND SHIP TO Creative Recreation uses several measures to protect you from fraud. One of these measures is to check if the shipping and billing addresses provided during checkout are the same. If these addresses do not match, a customer service representative will contact the cardholder to verify the order legitimacy prior to it being processed. In some cases, this may delay the order processing if we are not able to reach the cardholder immediately.

P.O. Boxes and APO/FPO Addresses Military and P.O. boxes: Due to shipper restrictions, shipping is NOT available to A.P.O./F.P.O. and P.O. box addresses.
– Creative Recreation is not responsible for delays due to inclement weather and/or conditions beyond their control.
– We do not ship to freight forwarders.