Creative Recreation UK can be contacted in various ways as listed below
Telephone: 01706 55 08 30
Returns Address:Creative Recreation Returns,
Unit B4: 1&2,
Heywood Distribution Park,
Company Name: 2squared agency
Company Number: 08476506
- 1. the best bits
We only use your data to improve your JD experience
- 2. keeping it real
We’ll talk to you straight – no stress, no worries
- 3. No Junk
You choose what and how we speak to you
- 4. Super Safe
Your Data is Protected 24 / 7
Everything we do at JD is about you! Things change, but it’s nothing to worry about. We take our customers privacy and security very seriously and we are 100% committed to protecting it so you can shop away without a single worry. If you have any questions about how we protect your privacy, just shout us @Privacy.Support@jdplc.com
HOW WE USE YOUR DATA
If you have any questions in relation to this policy or generally how your personal data is processed by us, please contact our customer care team by letter addressed to: 2squared agency, Tanzaro House, Ardwick Green North, Manchester,M12 6FZ; by email at email@example.com; or by phone on 0161 312 0123.
This policy applies to any personal data that we collect about you when you:
- • visit our one of our websites;
- • purchase products from us;
- • visit one of our stores;
- • contact us, for example by telephone, email, post or through submitting a form on our websites.
WHO ARE WE?
The controller of your information for the purposes of the Data Protection Laws will depend on which member of the JD Group you are dealing with. The table below sets out each of the data controllers within the JD Group and each of the brands operated by those data controllers.
JD GROUP WEBSITES (OUR “WEBSITES”)
|DATA CONTROLLER||BRANDS||WEBSITE||TERRITORY||PREFERENCE CENTRE|
|2Squared Agency Limited||Creative Recreation|
|JD Sports Fashion plc|
Supply & Demand
JD Federation Wales
JD Federation Scotland
JD Federation N. Ireland
|JD Sports Fashion Korea Inc.|
|JD Korea||S Korea|
|JD Sports Fashion SDN. BHD|
|JD Sports Fashion PTE.LTD|
|Sports Unlimited Retail BV|
|JD Sports Fashion BV|
Size? Official Netherlands
|JD Sports Fashion Germany GmbH (formerly Platin 878 GmbH)|
Size? Official Germany
|JD Sports Fashion Aus Pty|
ACN 614 310 075
|Next Athleisure Pty Ltd|
ACN 083 404 424
|JD Sports Fashion Finland OY|
|JD Sports Fashion Denmark APS|
Size? Official Denmark
|JD Sports Fashion Sweden|
Size Official Sweden
|Sportiberica- Sociedade de Artigos de Desporto, S.A.|
501 925 937
|Sprinter Megacentros Del Deporte SLU|
|SDSR – Sports Division SR, S.A.|
(Sport Zone Portugal)
503 646 776
|Sport Zone Portugal||www.sportzone.pt|
|Sport Zone Espana, Comercio de Articulos de Deporte S.A|
|Sport Zone Spain||www.sportzone.es||Spain|
|Sport Zone Canarias (SL)|
|Sport Zone Canaries||www.sportzone.es||Canary Islands|
|JD Spain Sport Fashion 2010 SL|
Size? Official Spain
|JD Sports Fashion Belgium BVBA|
351 164 488
Size? Official France
|John David Sports Fashion (Ireland) Limited|
Size? Official Ireland
|JD Sports Fashion S.r.l|
Size? Official Italy
|JD Sports Gyms Limited|
|Kooga Rugby Limited|
|Kukri GB Limited|
|Topgrade Sportswear Limited|
|Get The Label||www.getthelabel.com||UK||https://reporting.getthelabel.com/cgi-bin/msite?pref+a+0+0+0+0+0|
|The Couture Club Ltd|
|The Couture Club||www.thecoutureclub.com||UK|
|Simon & Simon Fashion Limited|
|Simon & Simon||www.simonandsimononline.com||UK|
|Base Childrenswear Limited|
|Mainline Menswear Limited|
|Nicholas Deakins Limited|
|Hip Store Limited|
|Blacks Outdoor Retail Limited|
|Go Outdoors Limited|
|George Fisher Limited|
|Graham Tiso Limited|
The relevant controller above is responsible for your personal data. This policy applies to all of the controllers above and the JD Group as a whole. Our brands each have their own websites. This central policy provides information to you about the basis on which the JD Group as a whole collects, uses, stores and shares your information. We will use your personal data fairly, lawfully and in a transparent manner and in accordance with the Data Protection Laws.
The brands and data controllers listed above within the JD Group may send you marketing messages by email, SMS, social media and post; about us and our products; where you have not unsubscribed and where you have purchased similar products and/or services from that brand or entity, or where you have otherwise signed up, or consented, to receive marketing messages from a brand or entity.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
If you have an account with us or make a purchase online with us, or enter a competition or respond to a survey with us, we collect your name and contact details (including your address, telephone number, details about your order, and your billing information (where you are purchasing products)).
We also collect details of your interactions with us through our customer contact centres, in store, online or via our apps. For example, when you telephone one of our contact centres, we collect notes of our conversations with you and details of your query and from time to time we may record your calls for training and monitoring purposes. We also collect information about the purchases that you make, your saved items, your payment information, any complaints and comments that you make and your shopping preferences. We also collect CCTV images in all of our stores.
Each time you visit one of our websites, we will also automatically collect information and personal data about your computer for system administration including, where available, your IP address, operating system and browser type. We do this to help us analyse how users use the websites (including behaviour patterns and the tracking of visits across multiple devices), to establish more about our website users and to assist us in managing your account and improving your online experience. We also collect information about your activities on our websites, for example what device you are using and what products you’re looking at.
By way of example, some of our websites use SessionCam for analysis purposes and specifically to identify any technical issues or difficulties the users of our websites are having during the customer journey. To do this, SessionCam records your mouse clicks, mouse movements, scrolling of pages and the text that you key into forms on our websites. The information that we collect about you through SessionCam does not include your bank details or any special categories of personal data, but does include your name, address, telephone number, email address and anything else you may insert when completing an order. The information collected by us through SessionCam is used for our internal purposes only and is used to improve our websites’ usability and is stored and used only for the purposes of collecting aggregates and statistics relating to the functional performance of our websites. SessionCam is operated for the JD Group by SessionCam Ltd.
Please see our cookies policy for further information about what information may be automatically collected when you visit our websites https://www.creativerecreation.co.uk/cookie-policy/
Please note that, from time to time, we will combine personal data that we receive from other sources with personal data you give to us and personal data we collect about you.
WHERE DO WE GET THIS INFORMATION FROM?
We collect some of your information directly from you, either through information that you give to us or information that we collect during your visits to our websites, stores, or through your communications with us. We may also obtain some information from third parties, including retail analytics companies, consumer insight companies and credit reference agencies and publicly available sources to assist us with understanding customer demographics and shopper behaviours, or where we merge with or otherwise acquire another business.
Information that you give us
You may share personal data about yourself with us by:
You are not obliged to provide your personal data to us. However, if you do not provide your personal data to us, we may not be able to fulfil your order or provide other services to you or respond to your queries.
Information that we collect about you
We collect personal data about you:
Information that we receive from other sources
We will receive personal data about you from other third parties, including:
WHY DO WE NEED YOUR INFORMATION?
The main purpose for which we use your information is to provide you with the products that you purchase from us and to send you offers and promotions that you might be interested in.
In particular, we use your information:
- • to provide you with the products that you have purchased from us and any receipts of purchase, including to deliver your products, and to send you order status updates;
- • to take payments for the products that you have purchased and to give refunds or exchanges;
- • to provide customer service and support to you;
- • to develop and improve our products and services;
- • to develop and improve our websites and set default options for you (such as language and currency) and to ensure that content is presented in the most effective manner;
- • to provide you with information that you request from us or which we feel may interest you. We may send you marketing information by email, SMS or post. This can include information about new products and offers that you may find interesting;
- • to research our customers’ preferences and trending products;
- • to run surveys and competitions;
- • to notify you about changes to our products;
- • as part of our efforts to keep our stores safe and secure (for example through the use of CCTV in our stores);
- • to prevent and detect fraud and crime (for example, through the use of CCTV in our stores).
BASIS FOR USING YOUR INFORMATION
Compliance with legal obligations
As a corporate group there are certain laws we need to comply with. In particular, we will need to process your personal information to verify your identity and for fraud and crime prevention purposes. Failure to provide the requisite personal information on sign-up / as you use our websites, may mean we cannot provide our products to you, as to allow you to purchase our products may mean we may be in breach of our legal obligations. You will not be able to object to processing or ask for the deletion of your personal information insofar as it falls under this category.
Necessary for the entry into or performance of a contract
When you enter into a transaction with us or one of our brands, a contract between you and the relevant brand will have been entered into. In order for us to fulfil our obligations under such contract (e.g. to allow you to place an order and receive products from us), we will need to collect and process your personal information. Failure to provide the requisite personal information on sign-up to an account or on placing an order and payment information or objecting to this type of processing / exercising your deletion rights will mean we cannot provide our products to you.
Legitimate business interests
- • provide you with products as requested by you;
- • carry out research to understand our customers and how they purchase and use our products;
- • develop and improve our products.
As indicated below, we will also pass your personal data to members of the JD Group and other third parties and this is also for our legitimate business interests.
We are required to carry out a balancing test of our legitimate business interests in using your personal data outlined above against your interests and rights under the Data Protection Laws and regulations in the relevant territory. As a result of our balancing test, which is detailed below, we have determined, acting reasonably and considering the circumstances, that we are able to process your personal data in accordance with the Data Protection Laws on the basis that we have a legitimate business interest.
We have a legitimate interest in processing your information as:
Impact of processing
We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above as the processing of your personal data does not unreasonably intrude on your privacy.
As set out above, we will send you marketing communications where you have not told us that you wish to unsubscribe and where you have purchased similar products and/ or services from the same brand or legal entity (as set out in the table above). You will also receive marketing communications from us where you have signed up, or otherwise consented, to receive marketing messages from a brand or entity within the JD Group.
WHO DO WE SHARE YOUR INFORMATION WITH?
We do not, and will not, sell any of your information to any third party, including your name, address, email address or credit card information. However, we do share your information with a number of select third parties to enable us to provide our products and services to you, to send marketing information and to improve our business operations as set out below.
- • we will share your information with other members of the JD Group where you have consented for us to do so for the purposes of receiving marketing from those other JD Group members;
- • we will share your information with other members of the JD Group for group analysis and business information purposes, to improve our products and services.
We will also use a number of carefully selected third parties to help us to provide you with products, services and to market to you. In particular, we disclose your information to:
- • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers and delivery companies;
- • Our trusted service providers, such as marketing agencies, advertising partners, website hosts and other third parties who provide services to help us to tailor our marketing to you;
- • Credit reference agencies, law enforcement and fraud prevention agencies;
- • Companies approved by you, such as social media sites, including companies such as Facebook and Google; and
- • We will provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
We will only share your information with third party suppliers where it is necessary for them to provide us with the services we need.
We may disclose your information to other companies in connection with any merger, acquisition, insolvency situation or otherwise, in which case we will only disclose your information so far as is necessary.
We may also need to disclose personal data to third parties to comply with a legal or regulatory obligation, or if necessary for legal proceedings.
WHAT AUTOMATED DECISIONS DO WE MAKE ABOUT YOU?
We carry out some profiling of you for the purposes of improving and developing our products and services and to help us to tailor our marketing to you.
The impact of any automated decision is to ensure you experience the best service possible.
We use information that we learn about you such as your gender, preferences, hobbies, interests and purchase history to make sure the marketing you receive from us and the way our websites are displayed to you are appropriate and tailored to you.
WHERE IS YOUR INFORMATION STORED AND HOW LONG DO WE KEEP IT FOR?
Transfers outside of the European Economic Area
The information which we collect about you may be transferred outside the European Economic Area. In the event of such transfer, we will ensure the adequate standard of security is in place for example by incorporating the European Commission approved clauses into our agreements with such third parties to ensure the security of your personal data. A copy of the European Commission approved model clauses is available here: http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32010D0087&from=en
Retention of your personal data
- • cookies are deleted in accordance with our cookies policy https://www.creativerecreation.co.uk/cookie-policy/ CCTV images are kept for 60 days;
- • marketing consents will be refreshed/deleted after 4 years, however, our aim is only to market to you for as long as we believe you want to continue hearing from us based on how you interact with us.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we will also keep hold of some of your information, even if it is no longer needed to provide our services to you.
Security of your personal data
Transmission of information via the internet is not and cannot be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
WHAT NON-PERSONALLY IDENTIFIABLE INFORMATION DO WE COLLECT?
We may also collect non-personally identifiable information (that is, information that does not specifically identify you), for the purposes of aggregates and statistics.
WHAT RIGHTS DO YOU HAVE?
In some instances, we may be unable to carry out your request, in which case we will contact you to explain why.
1. You have the right to request access to your personal data
You have the right to request confirmation that your personal data is being processed, access to your personal data (through us providing a copy) and other information about how we process your personal data.
2. You have the right to ask us to rectify your personal data
You have the right to request that we rectify your personal data if it is not accurate or not complete.
3. You have the right to ask us to erase your personal data
You have the right to ask us to erase or delete your personal data where there is no reason for us to continue to process your personal data. This right would apply if we no longer need to use your personal data to provide products to you, where you withdraw your consent for us to send you marketing information, or where you object to the way we process your personal data (see right 6 below).
4. You have the right to ask us to restrict or block the processing of your personal data
You have the right to ask us to restrict or to block the processing of your personal data that we hold about you. This right applies where you believe the personal data is not accurate, you would rather we block the processing of your personal data rather than erase your personal data, where we don’t need to use your personal data for the purpose we collected it for but you may require it to establish, exercise or defend legal claims.
5. You have the right to port your personal data
You have the right to obtain and reuse your personal data from us to reuse for your own purposes across different services. This allows you to move personal data easily to another organisation, or to request us to do this for you.
6. You have the right to object to our processing of your personal data
You have the right to object to our processing of your personal data on the basis of our legitimate business interests, unless we are able to demonstrate that, on balance, our legitimate interests override your rights or we need to continue processing your personal data for the establishment, exercise or defence of legal claims.
7. You have the right not to be subject to automated decisions
You have the right to object to any automated decision making, including profiling, where the decision has a legal or significant impact on you.
8. You have the right to withdraw your consent
You have the right to withdraw your consent where we are relying on it to use your personal data, for example where we are relying on your consent to send you marketing information.
We always give you the choice of whether or not you wish to receive marketing communications from us.
By contacting us Privacy.Support@jdplc.com you can tell us that you do not wish to receive marketing communications from us and we will update your records. You can also click on the unsubscribe link in any promotional emails.
WHAT IF YOU HAVE A COMPLAINT?
You can also contact the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF www.ico.org.uk.
Our websites may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or your use of those websites.
This policy was last reviewed and updated in May 2018.
These Terms and Conditions apply to all purchases of Goods which are sold by Creative Recreation UK. By placing an order on this website you agree to abide by these Terms and Conditions.
We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.In these Terms and Conditions (the “Conditions”) the following words shall have their corresponding meaning:
“Buyer” the person(s), firm or company who purchases the Goods from the Company.“Company” Creative Recreation UK “Goods” any Goods agreed to be supplied to the Buyer by the Company (including any part or parts of them).
“Delivery Date” the date on which the Goods are to be delivered as stipulated in the Buyer’s order and accepted by the Seller.
“Contract” any agreement between the Company and the Buyer for the sale and purchase of the Goods, incorporating these Conditions.
1. Basis of Sale
1.1. The Buyer represents that information provided when placing its order is up-to-date, materially accurate and is sufficient for the Seller to fulfil the Buyer’s order.
1.2. The Buyer represents that it has legal capacity to enter into a contract. No warranty, commitment or any other obligation should be assumed by the Buyer on the Seller’s behalf or on behalf of a Goods manufacturer, licensor or supplier without the Seller’s express prior written consent.
1.3. The Seller’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in writing. In entering into the Contract the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any such representations.
1.4. No variation to these Conditions shall be binding unless prior agreed in writing between the authorised representatives of the Buyer and the Seller.
1.5. Sales literature, price lists and other documents issued by the Seller in relation to the Goods are subject to alteration without notice and do not constitute offers to sell the Goods which are capable of acceptance.
1.6. The liability of the Seller to the Buyer for breaking any of these Conditions is limited to refunding any money already paid by the Buyer for Goods that have not been received or that have been returned within the agreed time scales and in the required condition. The Company will not be liable for any other loss or damages, unless the loss or damages are caused by negligence.
1.7. Any typographical, clerical or other accidental errors or omissions on the website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller. If we discover an error in the price of Goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the Goods, you will receive a full refund.
1.8. Creative recreation UK strives to ensure that the information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.
2.1. All prices are inclusive of VAT where applicable. Costs of carriage are those applicable at the time, as advertised and noted at the point of order.
2.2. Confirmation of the order by the Buyer signifies acceptance of these charges.
2.3. The company reserves the right to alter prices at any time prior to delivery.
3.1. Delivery of the Goods shall be made by the Seller delivering the Goods to the place in the United Kingdom or outside the United Kingdom as specified in the Buyer’s order and/or the Seller’s acceptance as the location to which the Goods are to be delivered by the Seller.
3.2. If the delivery address is outside the UK the Buyer shall be responsible for complying with any legislation or regulation governing the importation of the Goods into and selling of the Goods in, the country of destination and is liable for all import duties and procedures thereof. For the avoidance of doubt, the Company does not warrant that any products purchased by the Buyer comply with all statutory requirements and regulations relating to the sale of the Goods in any jurisdiction outside of the UK and it is the sole responsibility of the Buyer to ensure compliance.
3.3. The Delivery Date is approximate only and time for delivery shall not be of the essence unless previously agreed by the Seller in writing. The Goods may be delivered by the Seller in advance of the Delivery Date upon giving reasonable notice to the Buyer.
3.4. Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.
3.5. If the Buyer fails to take delivery of the Goods or any part of them on the Delivery Date and/or fails to provide any instructions, documents, licences, consents or authorisations required to enable the Goods to be delivered on that date, the Seller shall be entitled upon given written notice to the Buyer to arrange for the storage of the Goods and then notwithstanding the provision of Clause 8.1 of these Conditions risk in the Goods shall pass to the Buyer, delivery shall be deemed to have taken place (signed for or left in a safe place not signed for service) and the Buyer shall pay to the Seller all costs and expenses including storage and insurance charges arising from such failure.
4. Damage/Loss in Transit.
4.1. The Company accepts no liability for any loss resulting from the Buyer’s failure to comply with our carrier’s requirements with respect to notification of damage, shortage or non delivery of Goods.
4.2. Goods should be inspected on receipt and damage/shortages advised in writing to the carriers and ourselves within 5 days.
4.3. Damaged Goods must be retained for inspection at the company’s discretion.
4.4. Damaged Goods returned to the company will only be accepted if previously agreed in writing.
4.5. Non delivery must be advised in writing to the carriers and ourselves within 10 days of date of order.
5.1. Returns of Goods supplied in accordance with Buyer’s orders cannot be accepted without the prior written consent of the company.
5.2. Returned Goods must be sent carriage paid.
6.1. Payment for the Goods and any applicable delivery charges can be made by any method shown on the Seller’s website at the time you place your order. Refunds will generally be made by the same means of a credit to your chosen method of payment.
6.2. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
6.3. There will be no delivery until cleared funds are received (with the exception of business accounts where we have agreed credit facilities with you).
6.4. In certain circumstances we may require verification of identity and/or an address in order for us to comply with payment processing procedures. The following are considered acceptable forms of verification documentation. Identity (must be valid): 1. Current valid “full” passport; or 2. Provisional or full (photo) driving license; or 3. Government issued National Identity Card (for some countries) Address: 1. Copy of a recent utility or tax bill. The document must be no more than 3 months old. Mobile phone bills are not acceptable; or 2. An account or credit card statement from a bank we recognise. The statement should be the most recent available statement. Statements featuring a “care of” address are not acceptable. Non-bank cards, including gym cards, store cards and student cards are not acceptable; or 3. A recent mortgage statement from a lender known to us. The company reserves the right not to supply Goods without verification of identity and/or address.
6.5. The Company reserves the right to charge interest on late payments in accordance with the Late Payment of Commercial Debts [Interest] Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002 and to suspend further deliveries.
6.6. If due to default in payment the Company incurs additional costs in collecting the debt such as legal or debt collection fees etc then the defaulting Buyer will be held liable for all of these costs.
6.7. Here at Creative Recreation we do not store credit card details nor do we share customer details with any 3rd parties.
7. Risk and Title
7.1. Risk shall pass to the Buyer when the Goods are delivered to or collected by the Buyer or his agent.
8. Retention of Title
8.1. It is a term of the Contract for sale of any Goods herein that the Goods shall remain the property of the Seller until such time as payment in full has been received and cleared. In the event of any default in payment the Seller reserves the right to reclaim the Goods concerned.
9.1. Unless otherwise stated, the design and layout of this website, and all the material published on this website, including text, graphics, photos, logos and attached documents, is the copyright of Creative Recreation UK. You may not copy any materials from this website without prior permission.
10. Links To Third Party Web Sites
10.1. From time to time this website may contain links to websites controlled by third parties. The Company provides these links merely as a convenience. Access to other web sites is at your own risk and the Company is not responsible for and does not endorse or accept any responsibility over the contents or use of these web sites.
11. Jurisdiction and Applicable Law
11.1. Use of www.creativerecreation.co.uk is governed by English Law and the parties submit to the exclusive jurisdiction of the English Courts in any dispute which may arise concerning the Contract.
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If you wish to remove cookies placed on your device by our websites or stop our websites placing further cookies on your device you can do this at any time, learn how to do this below, in the Manging cookies section.
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What is a cookie?
A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Where cookie technology is not available, an anonymous identifier may be used. An anonymous identifier is a random string of characters used for the same purposes as a cookie.
Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. Cookies allow websites like ours to deliver you a personalised shopping experience.
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Managing cookies: Enabling and Disabling
If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket or buy them. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
We use the following types of cookie:
- • Strictly necessary cookies. These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites or make purchases. We do not require your consent to place these cookies. Nevertheless, you may be able to block these cookies yourself on your device/ browser, but restricting these cookies is likely to mean that our websites will not work as you would expect and certain functionality may be inoperable.
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- • Social Website/Re-marketing Cookies. So you can easily “Like” or share our content, we have included sharing buttons on our websites for certain social media sites such as Facebook and Twitter. These cookies are set by the third party social media sites to which they relate, including:
- – Facebook;
- – YouTube;
- – Pinterest;
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- – Periscope; and
These cookies are required for the operation and smooth running of our site, they enable us to ensure you have no issues navigating or completing an order. For example, we use New Relic to capture page load times as well as request response time to ensure that we are delivering a high quality of service.
These cookies help us to tailor your experience on our site, this may be based around previous sessions activity, this may include recommended products, delivery methods, sizes, landing pages.
These cookies let us know where you have visited our site from, for example Google, Bing or an affiliate site.
We use these cookies for internal insights which allow us to see where our customers coming from to visit our sites.
We use these cookies to determine if you arrived at our site by clicking on an advertising link, and allows us to reward some external websites for directing visitors to us.
We use these cookies to help us reach you with relevant paid advertising via Google and Bing based on previous activity on our site.
We use the information collected by these cookies to help us determine where our ads will be most effective online.
These cookies allow us to serve you personalised ads via third party networks for example our partner Criteo creates personalised advertisements through “Criteo Dynamic Retargeting” and “Criteo Sponsored Products”.
Google Display network helps us to serve personalised ads based upon previous visits to our websites.
Social website/ remarketing Cookies
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This policy was last reviewed and updated: May 2018
Return policy for online purchases
If you are not completely satisfied with your purchase,Creative Recreation are pleased to offer the highest standard of customer service. All unworn merchandise may be returned in its original package, along with the receipt, for up to 14 days from the date of purchase. Refunds will only be made in the manner in which the payment was made. Shipping charges are non-refundable, except in the limited circumstances described below.
If you received a free gift with your order then in order to receive a full refund the free gift must also be returned with your time. If not returned, the full RRP of the free gift will be deducted from your refund.
You may exchange your purchase with either a different size or a pair of equal value as long as we receive the unwanted pair within 14 days of the purchase.
Credit Card Refunds
All returns will be refunded to the original credit card that was used for your purchase. Please allow 14 days for us to process the credit to your card. Once the Credit is processed it can take between 1-14 days for it to show up on your statement.
Refunds on Shipping Charges
If we made a mistake and sent you the wrong order, or if you received damaged products, we will refund shipping charges. All other returns must be sent via a recorded method of postage/courier toCreative Recreation Returns, Unit B4: 1&2, Heywood Distribution Park, Heywood, United Kingdom, OL10 2TT
Return shipping charges must be paid by the customer in these cases. Please ensure that you include the name of the person on the original order or Paypal receipt.
We accept orders online 24 hours-a-day, seven (7) days a week. Orders entered into creativerecreation.co.uk will then be processed (pending credit card approval) and shipped out from our bespoke distribution centre.
Free UK Shipping on all orders over £50.
UK Next Day – £3.95
International – £8.99
We will try to ensure that orders placed Monday-Friday before 1.00 PM GMT will begin processing that day and dispatched via our courier for a next working day delivery. This, however, is not guaranteed and we cannot be held responsible for deliveries that take longer than this time frame, due to circumstances beyond our control. This excludes bank holidays and will pend availability and credit verification.
All orders placed after 1.00PM GMT will begin processing the next business day, and possibly start shipping within 2 business days. Orders placed on Friday after 12 PM GMT will begin processing on the following Monday. If the merchandise selected is not currently available or if additional identification is needed for credit verification, Creative Recreation Customer Service will contact you by email.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS, pending credit verification.
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on the website. Refused Shipments If you decide to refuse any shipments from creativerecreation.co.uk, you are responsible for the original shipping charges to you, and the cost of returning the package to Creative Recreation. This amount will be subtracted from your merchandise refund. DIFFERENT BILL TO AND SHIP TO Creative Recreation uses several measures to protect you from fraud. One of these measures is to check if the shipping and billing addresses provided during checkout are the same. If these addresses do not match, a customer service representative will contact the cardholder to verify the order legitimacy prior to it being processed. In some cases, this may delay the order processing if we are not able to reach the cardholder immediately.
P.O. Boxes and APO/FPO Addresses Military and P.O. boxes: Due to shipper restrictions, shipping is NOT available to A.P.O./F.P.O. and P.O. box addresses. – Creative Recreation is not responsible for delays due to inclement weather and/or conditions beyond their control. – We do not ship to freight forwarders.